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Customer Care and Courtesy

Transform your approach to care and become one of the most effective, empathetic and individual focussed carers while maintaining safety and respect.

This course equips you with the skills to provide compassionate, patient-centered care while maintaining professional boundaries.

Patient-Centred Care: Understand the principles of patient-centred care and how to deliver personalised support.

Communication Excellence: Master effective communication techniques, including active listening, empathy, and clear expression.

Diversity and Inclusion: Learn to provide culturally sensitive care and create an inclusive environment.

Professionalism and Ethics: Develop a strong professional image and understand ethical considerations in healthcare, emphasising integrity, honesty, and adherence to professional values and codes of conduct.

Conflict Resolution: Build skills to manage challenging situations and resolve conflicts peacefully.

Key outcomes:

By the end of this course, you’ll be able to:

Deliver patient-centred care that prioritises individual needs and preferences
Communicate effectively with patients, colleagues, and families
Focus on active listening, empathy, and effective verbal and non-verbal communication to understand patients’ needs and concerns
Demonstrate cultural sensitivity and inclusivity in your practice to ensure respectful and considerate care for patients from various cultural backgrounds
Maintain professional boundaries and uphold ethical standards
understand and encourage a collaborative approach among healthcare professionals to ensure seamless patient care and support
Handle challenging situations with confidence and empathy
Know the significance of maintaining patient confidentiality and respecting their privacy in all interactions
Encourage a culture of learning and improvement, where feedback is welcomed and used to enhance patient care services continually.