Do you know how many complaints are raised each year in the UK alone? Between 2020 and 2021, the NHS received over 170,000 written complaints. Learn how to handle complaints confidently with FuturU’s Complaints Handling course.
This course provides essential guidance on handling complaints with empathy, fairness, and efficiency, as well as your legal duties in handling complaints.
Understanding Complaints: Explore the nature of complaints, common causes, and their impact on individuals and organisations.
Complaint Handling Process: Master the steps involved in receiving, investigating, and resolving complaints effectively and fairly.
Legal and Ethical Considerations: Understand your legal obligations and ethical responsibilities when handling complaints.
Effective Communication: Develop strong communication skills to build rapport with complainants and resolve issues peacefully.
By the end of this course, you’ll be able to:
