Want to create a happier, more engaged team in your care organisation?
The feedback survey is a powerful tool to assess employee satisfaction, pinpoint areas for improvement, and foster a positive workplace culture.
Ready to survey your team? Our free downloadable feedback survey template is a great place to start.
And don’t forget to check out our top tips for launching your survey (and what to do with the results) below.
How can a feedback survey help my organisation?
Feedback surveys are a powerful tool for improving your care organisation. Here’s just a handful of reasons why:
- Identify strengths, weaknesses and gaps
By gathering insights from your team, you can pinpoint what you should be doing more of, and where improvements can be made. You can also use the feedback you receive to identify skills gaps within your team and focus your training budget and plans around these
- Improve team morale
Regularly asking your team for their opinion (and acting on it) shows that their opinion matters. This can boost morale, reduce employee turnover, and increase job satisfaction
- Meet regulatory requirements
Many regulatory bodies require organisations to gather and act on feedback from both service users and staff.
Read next: How to create a feedback culture at your care home →
How to use this free download
1. Customise the template
Review the questions shared and tailor them to your organisation.
2. Choose a survey platform
Select a user-friendly survey tool like Google Forms, Survey Monkey or Microsoft Forms. Where possible, use a platform your team’s already familiar with.
3. Share your survey
Let your team know that you’re launching a new survey in a team meeting, so it doesn’t come as a surprise when it lands in their inbox. Share the link via email or your internal messaging platform, and regularly remind your team that there’s still time to complete the survey in meetings. You could also consider creating a poster with QR code and pinning this to the staff noticeboard.
4. Encourage participation
Make sure everyone’s clear on the purpose of the feedback survey – emphasise the importance of honest feedback, and explain what you’ll do with the results. Assure your team that their responses will be anonymous, and remind them of the completion deadline.
5. Analyse the results
Carefully review the results to identify any trends and patterns, then assign actions to each. Determine if there’s any issues that need to be addressed first, and create a prioritised list.
6. Share the results
It’s absolutely vital that you communicate the results of the survey with your team and outline what you’ll do next. Where possible, assign an owner and deadline to each action to keep everyone accountable and on track.
7. Follow up
Regularly review each action’s progress and monitor the impact of the changes made so far. By sharing this back with your team, you can demonstrate the value of their open and honest feedback.
8. Repeat the process
While the frequency of your surveys will depend on your organisation’s needs and goals, we recommend collecting feedback on a quarterly basis. You might consider conducting a shorter pulse survey to gather quick feedback on key issues every quarter, and a longer, broader survey every six to twelve months.
Want to learn more? Discover the Care Leaders Boot Camp
Join our free five-week email boot camp and learn how to:
- Inspire Your Team: Build a motivated and engaged workforce
- Enhance Care Quality: Deliver exceptional care and improve patient outcomes
- Foster a Positive Workplace: Create a supportive and rewarding work environment for everyone.
