Exciting news! FuturU has made the move to a new and improved platform, and you’re invited to join us.
This FAQ answers some common questions you may have on this change, but for in-depth guidance and timelines tailored to you please keep an eye out for emails from us!
Please note, this FAQ applies to learners accessing FuturU via lpfl.newcrosshealthcare.com or learning.newcrosshealthcare.com. If you’ve already made the move to the new FuturU platform, there is nothing you need to do.
If you’re in any doubt, please keep an eye out for emails from us (and don’t forget to check your junk) – we’re contacting everyone affected by this change in the coming weeks up to Thursday 17 April.
Accessing the new platform
How can I log in to the new FuturU platform for the first time?
Look out for emails from us in the coming weeks with instructions on how to log in to your new FuturU account for the first time.
You will be sent a temporary password to use the first time you log in. Remember to check your Junk inbox if you can’t see an email from us.
Can I access the new FuturU platform via my tablet, laptop or desktop computer?
Absolutely – you can access FuturU via desktop, tablet or mobile.
You can download the free FuturU app via the Apple App Store or Google Play store:
Download from the Apple App Store →
Download from the Google Play Store →
If you prefer to learn on a desktop computer, you can sign up and access the FuturU learning platform any time on the web too.
I can’t log in - what should I do?
If you’re having trouble logging in to the new FuturU platform, please get in touch with Ant and Kris at support@futuru.ai.
Your learning
Will I be able to access certificates for courses I’ve already completed on the new platform?
Absolutely! Your learning history and certificates will be securely transferred across to the new platform before the old platform is switched off.
Once this has happened, you can head to ‘My Learning’ then ‘Completed’ to view your completed courses. Select a course then hit ‘Download Certificate’ to download your certificate. You can also renew a course here.
I have enrolled in a course, but haven’t finished it yet - will I be able to pick up where I left off in the new platform?
You need to complete any in-progress courses in the old platform before it’s switched off to avoid losing the progress you’ve made. Certificates for any courses you complete by this date will be transferred to the new platform.
If you have any learning in progress, you can expect an email from us with information on when you’ll need to complete this by, and how to log in to the new platform.
Will the same courses be available in the new FuturU platform?
Yep – all the same great courses are available in the new platform, and we’re adding more all the time! To stay up to date on the latest news from FuturU, make sure you’re following us on Facebook, Instagram and LinkedIn.
Other questions
Wait, what’s FuturU?
We’re an online learning and career development platform for health and social care professionals, providing both mandatory and specialist courses to learners for free – plus low cost admin tools for managers.
Our diverse library of over 100 engaging courses is designed to equip care professionals with the knowledge, skills and confidence to thrive in your career. And we’re adding more all the time!
We’re also a specialised End-Point Assessment Organisation for levels 2 through 5 in health and social care EPAs as well as business administrator and team leader/supervisor EPAs. And we offer a range of regulated qualifications, including the Level 2 Adult Social Care Certificate.
What’s the difference between FuturU and other online training platforms?
Unlike general training platforms, FuturU is specifically tailored to the social care sector, with courses designed to meet the unique needs and challenges of your industry.
We are a Skills for Care endorsed provider, and our courses not only meet but exceed mandatory training requirements, offering added value that many platforms do not provide.
Why do I need to access a new platform?
The old FuturU platform is closing, but all the same great content will be available in our new and improved app. To continue learning with FuturU, you’ll need to download and log in to the new app. We’ll email you with instructions on how to do this.
I have some feedback.
We’d love to hear it! Simply get in touch with our team by emailing support@futuru.ai.
You can also submit feedback on courses by hitting ‘Submit your feedback here’ in the course description.
I have another question.
No problem – our team’s on hand to help. Simply email Ant and Kris at support@futuru.ai.
